ITAWI Website Terms and Conditions

Last updated 12MAR2017

Delivery and Returns

Terms and Conditions

Delivery and Returns

We ship internationally.  We aim to dispatch within 2 working days, subject to payment authorisation. If for any reason there is likely to be a delay in dispatching your order, we will notify you by e-mail.

All products are wrapped with the utmost care. Prices are based on weight and destination.

We utilize POSTNL for orders shipping within The Netherlands and to ship all international orders. Shipping fees are calculated automatically by weight. You will be able to choose and view your shipping method and handling fees at checkout before you complete your order. All customers will be provided with tracking information, if applicable once your order has been dispatched.  

If you select shipping without Track & Trace, we will not be held accountable for packages that do not arrive at their destination as expected. Packages that return to us as undeliverable by the carrier for whatever reason can be re-posted for an additional shipping fee.

Note: shipping fees are non-refundable. We are not responsible for any duties or customs taxes for orders shipping overseas. For any other questions, please contact [email address here]

Returns and Cancelations 

We try at all times to deliver goods which you will love. If you are not satisfied with your purchase for any reason you may contact us.

Items must be returned to us, in their original condition within 28 days of purchase. We highly recommend that you insure all returned packages as a full credit can only be issued if the package is not lost or damaged. This does not affect your statutory rights as a consumer.

Please send an email to [email here] to notify us of the item you are returning and the reason for your return. Only then return shipping costs are refunded to the customer.

Please note that Itawi does not accept returns for sale items or patterns.


Terms & Conditions

General Terms and Conditions

By accessing as well as ordering from Itawi you agree to these terms and conditions and privacy policy. The details provided on these pages may change at any time and you are encouraged to review the statements at regular intervals. If you do not agree with them, you should not use and access this website. 

This Website accepts no responsibility for 3rd party websites to which it may link to.

Product Images

Please note that we have made every effort to render colours accurately. However, due to the display and colour capabilities of your computer monitor, the colour and/or representation might not be exactly the same as the actual item. 


All prices on Itawi are given in Euro and include VAT.  If you are ordering from outside of the EU, your total will be calculated without VAT once you have entered your shipping address.  Shipping costs are not included in the price, but calculated as an extra charge. All prices are subjected to change without notice. 

Terms of Sale

By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods.


We strive to deliver your purchased items as soon as possible. All orders are processed within 2 working days of the transaction being complete. This means within 2 days of the funds being received.  

If you choose to send your package without Tracking, it can not be followed or traced while it is underway and it is not insured against loss, damage, or missing items.  We ask that you be patient when awaiting a delivery as international packages can sometimes take inexplicably longer times to be delivered. 

Packages that return to us as undeliverable by the carrier for whatever reason can be re-posted for an additional shipping fee.  See our Delivery tab for more information on Postage.  Please note that any extra taxes and duties due to the destination country are the responsibility of the customer. 

Product Returns

Any item for return must be in completely new and sellable condition.  It must have the original tag and packaging.  It may not have been used in any way.  We cannot accept returns for patterns.

Privacy Policy

When logging in as a new costumer, some personal information has to be given. Your privacy will be respected and only the required information to process the shipment of your order is needed. No information will be shared with a third party. See our Privacy Policy tab for more information. 

Company Information

The website, our shop and registered domain are owned by …


Copyright 2017, All Right Reserved. The content of this site are copyrighted under the Dutch copyright laws and is the property of …

Mailing List

After making a purchase from, you will be added to our mailing list. We send emails to the mailing list infrequently, and these emails contain sale information, … and other updates. If you wish to be removed from our mailing list, you will be able to opt out of the mailing list with just a click from the email. All removal requests will be processed within 2 weeks of their receipt.